My online restocks can be rather hectic affairs and if you’ve never experienced what they’re like before, one way to look at them is by comparing them to Glastonbury tickets, to some degree, due to the demand, it’s a lottery. Thus, when an update goes live I urge you to consider this, you may very well not get something, in fact, only the minority do. I cannot, and never will be able to satisfy demand, and therefore this a healthier mindset to have when my pieces go live. Below you’ll find more information about these restocks, some tips and tricks too.

I update my online shop two or three times a year, there's no yearly schedule and there are also occasionally external, third party exhibitions in addition to my online restocks.

Each restock contains a similar collection of work, mugs and bowls are always featured but the rest differs from update to update. The best way to stay informed is to sign up to my newsletter, as it's here where I send out previews of future restocks and the exact time and date they'll go live.

Now, with the basics out of the way here's some more useful information. The online restocks sellout quickly, typically everything sells out within 2-5 minutes, (each restock contains approximately 200-300 pots), there's normally around 20,000 people on the website so it's best to think of these restocks as lotteries, as there's no guarantee you'll get something even if you're on the website the precise second it goes live. I wish I could make enough to satisfy demand but I don't want to scale my business up, I like working by myself and producing all the pots by my hands, I think you do too.

Considering this, there's usually about 10-25 people attempting to purchase the same pot at any one time, meaning that whoever checks out first is the winner. It can be a rush, a little stressful sometimes, but at least you can do it from the comfort of your bed, dressed in your pyjamas. Due to website constraints, objects placed in your basket aren’t saved for you, this is how the Squarespace e-commerce system works. I apologise for any inconvenience this causes if you miss out purchasing some pots. This is to prevent people from adding dozens of items to their basket and essentially blocking the shop from working for everybody else.

Here are some common questions I get asked too, so please read below for more information:

Why do you keep the sold out shop active?

I leave it live so that people can gain an understanding of what my online shop restocks are like, which pots are included, their prices, the descriptions, sizes, and so on. It’s not kept online to gloat—it’s so that people have a rough idea about what each update entails.

Do you make commissions?

Get in touch and ask. I don't make anything out of my normal range, i.e, no names on pots or colour requests, but if it's something that could be made within my style, or sounds like an interesting project, then I’d happily consider it.

Can I preorder?

Not at the moment, and if such a system did exist the same issues would occur. I'd have to set stock limits for the items and they'd sell out in a few minutes. I don't want to be a slave to long lists of pots I have to craft, so instead I create curated collections and sell those.

Do you do wholesale?

Not generally, but if it's an interesting proposal I'm open to hearing about it, so please get in touch.

When is my online shop restocked?

There is no set schedule, instead I'll post any announcements of when they'll be via my Instagram page. They often come In waves and stock does go quickly, if you'd like the best chance of obtaining something I strongly suggest signing up to my newsletter.

Do you have any tips or tricks for obtaining something?

So, if you're really committed here are some helpful pointers. The first thing to do is make sure you're on the website the moment it goes live, secondly, if you really want a mug/bowl, (an item I normally make in larger quantities that sell out quickly), you can save the URL from the shop as it is now, that way when the new restock goes live you can go immediately to the items you want, rather than having to browse the shop. I also recommend purchasing a single pot at a time, quickly checking out guarantees you that vessel, so rather than adding lots to your basket and risking others checking your pots out, instead purchase individually. I'll always consolidate the pots into one parcel and will refund the excess shipping costs, so you won't lose out on any money.

That's all for now! I'll add to this as I think of questions/queries/tips. Good luck!

Do you ship internationally?

Yes! I ship to most places. It does of course get costly, sometimes, shipping pottery safely isn’t easy. Be aware of import tax, if you’re ordering from the USA, there’s going to be taxes, brokerage fees and additional admin costs. At the moment, and with UPS, (whom I typically ship with to the USA), it seems there’s a 14% tax that must be paid in order for the parcel to be released to you, this is on top of the shipping costs from my website, for example:

You purchase two mugs, £75.00 each, £150 in total from my website. There’s then a £38 shipping fee to the USA, so £188 when you check out. Then, once this parcel reaches the USA, to get it past customs, you have to pay the tariff, plus any additional fees requested by UPS, in this instance it would amount to approximately £21, a 14% addition. It’s worth knowing that this can vary depending on the state it’s being delivered too, so I can’t say with all certainty that it’ll always be 14%, it could be higher or lower. This is still less than my UK customers have to pay as there’s 20% VAT on everything I sell here but of course your shipping costs are higher.

If you fail or refuse to pay these import duties, the parcel will be sent back to me, (at a cost normally). If it was a mistake and you still want the item, I’ll have to charge you again for the shipping costs. If you refuse to pay them because it’s too much, then I will take out any additional costs I might face from your order, thus you may not receive the full amount back, if anything.

Thus, when you order something please do keep up to date with the shipping progress, as if you spot a delay of some kind and let me know I can normally deal with it rather easily. Please pay the taxes as soon as you can as this will ensure the parcel sails through customs quickly.

I try to stay on top of them and monitor their shipping progress, but I usually have 200-250 parcels to manage, so I don’t always catch all the mishaps. A pincer approach, both of us checking, tends to be the most foolproof method.

The above is also relevant for most other countries.

Do you have a price list/catalogue I can see?

Whilst I don’t have a readily available catalogue, (as I’m never really making the same collections of work, over and over), a good way to gauge what’s for typically for sale is to view my Instagram or the shop page itself, when it’s active. The prices of my work ranges from £50 — £3000+, depending on the sizes, groupings, etc.

My mugs range from £75-150, bowls from £65-1000+, store jars from £125-1000+.